Your Privacy

Last updated: 20 April 2026

At katerichardson.co, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to deliver and improve the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.

Please read this privacy policy carefully.

Information we collect from you

In the course of your visits to our website or use of our services, we may obtain the following information about you:

name, company name, email address, telephone number, billing details, geographic location, IP address, survey responses, support queries, enquiry form submissions, booking information, blog comments and social media handles (together ‘Personal Data’).

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18.

You can request access to, correction of, or deletion of your Personal Data at any time by contacting us.

How we use your information

Personally Identifiable Information

We use the information we collect to:

  • communicate with you

  • respond to enquiries and booking requests

  • deliver coaching services

  • provide support

  • share relevant content and updates (where you have opted in)

  • improve your experience on our website

If you book a call (e.g. via Calendly) or submit an enquiry form, your information will be used to contact you and manage that interaction.

Marketing communications are only sent where you have subscribed or requested them. You can unsubscribe at any time via the link provided or by contacting us. We comply with the Spam Act 2003 (Cth).

Non-Personally Identifiable Information

We may use aggregated and anonymised data to:

  • analyse website usage

  • improve our services

  • understand user behaviour

  • support advertising and marketing efforts

Storage and security of your information

We take reasonable steps to protect your Personal Data from misuse, interference, loss and unauthorised access.

Your information may be stored using secure third-party platforms that we use to operate our business, including:

  • website hosting (e.g. Squarespace)

  • booking systems (e.g. Calendly)

  • analytics tools (e.g. Google Analytics, ContentSquare)

  • email and communication tools We do not store your credit card details on our own servers.

We retain your Personal Data only as long as necessary to provide our services and comply with legal obligations.

International Data Transfers

Some of the third-party services we use may store or process your data outside Australia (including in the United States and other countries).

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to:

  • analyse website traffic and usage (e.g. Google Analytics)

  • understand user behaviour and interactions (e.g. ContentSquare)

  • support advertising and remarketing (e.g. Google Ads)

These tools may track information such as pages visited, time spent on site, clicks, scrolling behaviour and interactions.

You can control or disable cookies through your browser settings, although this may affect website functionality.

Sharing your information with third parties

We do not sell your Personal Data.

We may share your information with trusted third-party service providers where necessary to operate our business (e.g. booking systems, analytics providers, email tools), and only for the purpose of delivering our services.

We may also disclose information where required by law.

Disclosure of your information

We may disclose your Personal Data to comply with legal obligations or to protect our rights, property or safety.

In the event of a business transfer, your information may be transferred as part of that transaction under appropriate confidentiality arrangements.

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

Changes to this policy

We may update this policy from time to time. Updates will be published on this page.

Contact us

If you have any questions about this policy or your Personal Data, please contact:
kate@katerichardson.co